Doing Business the Right Way

Brinson Marine has proudly served Central New York boaters since 1956. As a family-owned business, our reputation has been built on honesty, hard work, and long-term relationships. We believe how we do business matters just as much as the products and services we provide.

Honest Communication

We are committed to clear, accurate, and straightforward communication. Whether discussing pricing, timelines, product options, or service recommendations, we aim to provide information customers can trust so they can make informed decisions without pressure.

Fair and Transparent Pricing

Every project is different, and pricing can vary based on materials, conditions, and scope of work. We explain what affects cost and do our best to provide realistic expectations upfront.

We do not believe in hidden fees or unnecessary upselling. Our goal is to match customers with solutions that fit their needs and budget.

Customer Respect

We treat every customer with respect, regardless of project size. Our focus is on building long-term relationships, not one-time transactions.

If a concern arises, we work directly with customers to resolve issues in a fair, professional, and timely manner.

Responsible Use of Information

Any personal information shared with us is used only for legitimate business purposes such as service scheduling, communication, and customer support. We respect customer privacy and handle information responsibly.

Safety and Quality

Safety and quality workmanship are core priorities at Brinson Marine. We follow manufacturer guidelines, industry standards, and best practices to ensure reliable installations, service, and products.

Our team takes pride in doing the job right and standing behind our work.

Accountability

We believe accountability builds trust. If something is not right, we want to know. Open communication helps us improve and continue providing the level of service our customers expect.

Our Promise

We are committed to operating with integrity, treating customers fairly, and representing the marine industry professionally. These principles have guided Brinson Marine for generations and continue to shape how we serve our customers today.